Traditional Omani Recipes

1. Digital Products

1.1 E-Books and Recipe Collections

We offer refunds for our e-books and digital recipe collections within 14 days of purchase under the following conditions:

• You have not downloaded or accessed the digital content
• If you have downloaded or accessed the content, refunds will be considered on a case-by-case basis if there are technical issues that prevent you from properly viewing or using the content

To request a refund for a digital product, please contact us at [email protected] with your order number and reason for the refund request.

1.2 Online Cooking Classes

For our online cooking classes, we offer the following refund options:

• Full refund if canceled at least 7 days before the scheduled class
• 50% refund if canceled between 3-7 days before the scheduled class
• No refund for cancellations less than 72 hours before the scheduled class

If you are unable to attend a class, you may transfer your registration to another person or apply your payment to a future class (subject to availability) if you notify us at least 24 hours in advance.

2. Physical Products

2.1 Cookbooks and Merchandise

For physical products such as printed cookbooks, cooking utensils, and other merchandise, we offer refunds under the following conditions:

• The return is initiated within 30 days of delivery
• The product is in its original condition, unused, and with all original packaging and tags
• You provide proof of purchase

Please note that shipping costs for returns are the responsibility of the customer unless the product was damaged during shipping or we sent an incorrect item.

2.2 Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receipt with photos of the damage and your order information. We will arrange for a replacement or full refund, including shipping costs for the return.

2.3 Incorrect Items

If you receive an item different from what you ordered, please contact us within 7 days of receipt. We will arrange for the correct item to be sent to you and cover the return shipping costs for the incorrect item.

3. Subscriptions and Memberships

3.1 Newsletter Subscriptions

Our free newsletter subscription can be canceled at any time by clicking the "Unsubscribe" link at the bottom of any newsletter email or by contacting us at [email protected].

3.2 Premium Memberships

For our premium membership subscriptions:

• Monthly subscriptions: You may cancel at any time, and your subscription will remain active until the end of your current billing period. No refunds are provided for the remaining days in the current billing period.
• Annual subscriptions: If you cancel within the first 14 days of your subscription, you are eligible for a full refund. After 14 days, we offer prorated refunds for the remaining unused months, less a £10 administrative fee.

To cancel your subscription, please log into your account and follow the cancellation instructions or contact our support team at [email protected].

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Email us at [email protected] with the subject line "Refund Request"
2. Include your order number, purchase date, and the product(s) for which you are requesting a refund
3. Explain the reason for your refund request
4. For physical products, include photos if relevant (e.g., for damaged items)

You can also contact us by phone at +44 6502334425 during our business hours (Monday to Friday, 9:00 AM to 5:00 PM GMT).

4.2 Refund Processing Time

Once your refund request is approved:

• Digital product refunds are typically processed within 3-5 business days
• Physical product refunds are processed within 10-14 business days after we receive the returned item
• The time it takes for the refund to appear in your account depends on your payment method and financial institution, usually 5-10 business days

5. Return Shipping Guidelines

For physical products that need to be returned:

• Pack the item securely in its original packaging if possible
• Include your order number and return reason inside the package
• Ship the return to: Traditional Omani Recipes, Returns Department, 813 Chris Landing, Marshallborough, KT6 5DX, United Kingdom
• We recommend using a trackable shipping service and purchasing shipping insurance for valuable items

Please note that we cannot accept returns of perishable food items or ingredients for health and safety reasons.

6. Exceptions and Limitations

6.1 Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards (except where required by applicable law)
• Downloadable content that has been accessed or downloaded
• Perishable goods such as food ingredients
• Personalized or custom-made items
• Items marked as final sale or clearance

6.2 Promotional Items and Discounts

Items received as part of a promotion, bundle, or with a significant discount may have different refund conditions. These will be clearly communicated at the time of purchase.

6.3 Excessive Returns

We reserve the right to limit or refuse refunds if we determine that a customer is abusing our refund policy, such as excessive returns or patterns of purchasing and returning items.

7. Exchanges

We are happy to exchange items for different sizes, colors, or due to defects. To request an exchange:

1. Contact us at [email protected] with your order number and exchange request details
2. We'll provide you with return instructions and information about the availability of the requested exchange item
3. If the exchange item has a different price, we'll either charge the difference or refund the difference to your original payment method

8. Gift Purchases

If you received an item as a gift and wish to return it:

• You can return the item for store credit or an exchange
• If you request a refund, it will be issued to the original purchaser
• You will need to provide proof of the gift, such as a gift receipt or the order number

9. Changes to This Policy

We may update our Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Refund Policy periodically for any changes.

10. Contact Us

If you have any questions about our Refund Policy, please contact us:

• By email: [email protected]
• By phone: +44 6502334425
• By mail: 813 Chris Landing, Marshallborough, KT6 5DX, United Kingdom

Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM GMT.